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Automatic Messages to Guests
Automatically send guests emails and SMS at set points during their stay—confirmations, check-in instructions, and review requests—without remembering each message.
What are they?
Automatic messages are communication scenarios for guests that you set up once, and the system runs for every reservation. Each guest receives the same information, prepared in advance, at the right time.
How it works
A scenario combines a message template, a channel (email or SMS), and a sending time. The message can be triggered when a reservation is added or cancelled, a certain time before arrival, on the day of arrival, a certain time after departure, or when the deposit payment due date passes. You can send the message to the guest or to your own address.
For example: the guest receives a confirmation with the dates as soon as they book, an SMS with entry instructions on the day of arrival, and a review request a few days after departure. You can limit sending to selected rooms, payment status, reservation source, or guest language.
Emails are sent from the connected email account, and SMS messages are sent through an SMS gateway. If a reservation has no email address or phone number, the message will not be sent.
We explain how to set up a scenario in the article Configuring automatic messages.