Frequently Asked Questions

The mobile-calendar application is designed for owners and managers of accommodation facilities such as hotels, guest houses, apartments, or resorts. It helps to manage reservations, monitor room occupancy, and organize guest arrivals and departures. It is an ideal solution for those who want to optimize operational processes in an accommodation facility.

The application operates in offline mode, using a local database. In offline mode, it is possible to view the calendar and access the details of existing reservations. However, it is important to note that adding new reservations is not possible without an internet connection.

Data in the mobile application is synchronized in real-time with the web system, ensuring complete consistency of information and easy management of reservations.

In the application, you can generate invoices for reservations. The system allows for automatic filling of guest details and the amount to be paid, which streamlines the settlement process.

The application provides detailed statistics regarding bookings and room occupancy, also allowing for the comparison of different periods. The statistics include booking sources, guest nationality, and other key information that helps in optimizing facility management.

Yes, you can use the application for free for 14 days during the trial period. After that time, if you want to continue using the full functionality, you will need to purchase a subscription.

After the subscription expires, your data will remain intact. You will still have access to your calendar and reservations, but other features will be locked.

We offer two options: a monthly subscription – a flexible billing model, and an annual subscription – the most cost-effective option, 20% cheaper than the monthly plan, paid upfront for 12 months. This way, everyone can choose the plan that best suits their needs.

Yes, after purchasing the subscription, you can upgrade your package at any time.

During the trial period, the user receives the highest subscription, which provides access to all features, including synchronization with Booking.com.

The invoice for the subscription purchase should automatically appear in the My Account section under Invoices and Documents. In the case of purchasing a subscription through Google Play or the App Store, the user is required to obtain the invoice directly from those platforms. All transactions made through these stores are governed by their policies, therefore it is the user's responsibility to obtain the documentation related to the purchase.

Yes, you can transfer reservations from another application using the reservation import function.

Yes, reservations are secure. Our application employs advanced security measures to protect your data. We have SSL certificates that ensure secure internet connections, as well as a PCI DSS certificate that guarantees the protection of payment data.

In the application, you can send messages to guests. Additionally, there is the option to create message templates that automatically pull data from reservations, making communication easier and allowing for quick sending of personalized messages.

Yes, group reservations allow for quick creation of bookings for multiple rooms at the same time, e.g., for trips. Price or date changes apply to the entire group, not individual bookings.

Mobile-calendar offers the function of restoring deleted reservations, which is a great convenience in managing dates.

The client can cancel the reservation in the online booking system by logging in with the code received in the email. The refund depends on the owner's settings - during configuration, they can specify whether the reservations are refundable or non-refundable.

Yes, reservations sync across devices, allowing you to access the latest information on each of them.

There is no limit to the devices on which the application can be used. Additionally, there is the option to use the employee module, which allows you to assign them the appropriate permissions.

You can monitor all active logins and log out a user from a specific device. This functionality enhances security, especially when there is suspicion of unauthorized access.

If you decide to delete your account, please remember that this action is irreversible. Deleting your account will result in the permanent removal of all data associated with your profile. To delete your account, go to 'My Account' and select the 'Delete Account' option.

Channel Manager is a tool that automatically synchronizes availability, prices, and reservations across various booking platforms, such as Booking.com, Airbnb, or Expedia. It ensures that any changes made in the mobile-calendar system are automatically sent to the integrated channels, eliminating the need for manual data updates.

The Channel Manager integrates with the most popular booking platforms, such as Booking.com, Airbnb, Expedia, Agoda, and Nocowanie.pl, as well as many other channels. This allows you to manage all your bookings from one place.

The process of configuring the Channel Manager in mobile-calendar has been designed to be simple and user-friendly. An intuitive panel guides you step by step through each stage of synchronization, eliminating complexity and speeding up the entire process. Additionally, we provide a detailed guide that clearly describes all the configuration steps.

Yes, you can connect multiple accounts from Booking.com to one account in the application.

The Channel Manager is designed to work with various types of accommodation facilities, such as apartments, hostels, holiday homes, guesthouses, or guest rooms. With flexible features, you can manage availability and reservations regardless of the type of property.