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Reviews, messages and the Booking.com Extranet in mobile-calendar
Reply to Booking.com guest reviews and messages, change property settings, and report an invalid card or a no-show without logging in to the Extranet.
What it is
An extension of the Booking.com integration that lets you handle tasks that previously required logging in to the Extranet. It is especially useful if you manage several properties or apartments on Booking.com.
How it works
- Reviews: guest reviews from Booking.com are available in mobile-calendar. You can reply to them and check the ratings.
- Messages: conversations with Booking.com guests go to a shared inbox, together with Airbnb, email, and SMS messages.
- Booking.com Panel: a local Extranet where you can change rooms, photos, property details, policies, taxes, and fees. Changes are sent to Booking.com right away. If you have several properties, you can choose which one the change applies to.
- Invalid card: report it by the end of the arrival day. Booking.com asks the guest to provide a new card, usually within 24 hours. If the guest does not provide one, you can cancel the reservation without a fee. This does not apply to reservations where Booking.com handles the payment.
- No-show: report a guest no-show in the reservation, and the information is sent to Booking.com.
You can find out what you can change in the Booking.com Panel in the article Booking.com Panel (Extranet) – feature overview.