Ask AI 
Online check-in: guest registration without paper forms
Guests enter their check-in details on a phone before arrival or at the property, and the details go straight to the reservation. The front desk doesn’t have to re-enter forms.
What it is
Online check-in is a registration form that guests fill in themselves, on their phone or on a tablet at the property. It replaces the paper registration card and shortens the queue at check-in.
How it works
The property decides which details are required, optional, or hidden, such as an address, document, document photo, or license plates. The form can collect details from other adults and children, ask guests to accept the house rules and consent forms, provide a signature, and enter an arrival time. You can match the form’s color to your property, and the main guest’s details can be filled in from the reservation.
Guests receive a link before arrival, for example in an automated message sent 2 days in advance. At the property, they can scan a QR code at reception or fill in the form on a tablet in kiosk mode. The details they provide are saved in the reservation.
We explain how to prepare the form and set up how it’s sent in the article Online check-in configuration.