Why doesn't changing the number of guests in Booking.com update in the mobile calendar?

Changing the number of guests in the Booking.com Extranet does not update automatically in mobile-calendar. Additionally, the number of guests must be consistent in both systems for the synchronization to work correctly.

Steps to follow when changing the number of guests:

Example: The room was set for 4 guests, an extra bed was added, and the room is now for 5 guests.

Step 1. Update the number of guests in mobile-calendar:

• Go to the room settings in mobile-calendar.
• Change the number of guests for the room to the new value (for example, to 5 guests).

Step 2. Update the data in the Booking.com Extranet:

• Log in to the Booking.com Extranet.
• From the top menu bar, click Property -> Room details.
• Set the number of adults according to the new capacity (for example, to 5 guests).

Step 3. Import the changes into mobile-calendar:

• Go to the mobile-calendar system.
• In the left menu, select Price list -> Rate plans.
• Turn off synchronization for Booking.com.
• In the top-right corner, click Import rate plans - the system will fetch the latest data from Booking.com.
• Then turn synchronization back on.

If you use a pricing model based on the number of guests, also do the following:

• Go to Price list -> Set prices -> Booking.com.
• For the selected rate plan, click Edit.
• Update the prices according to the new number of guests (for example, add a pricing model for 5 guests).
• Save the changes.