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Messages in the App
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Introduction
The Messages tab is your inbox for conversations with guests. Here you’ll find messages from Booking.com, Airbnb, email, and SMS.
Instructions
In the bottom menu, go to the Messages tab.
A list of conversations will appear, with the All and Unread tabs.
To start a conversation, tap the Pencil icon in the top-right corner.
- The "New conversation" window will appear. Select a reservation from the list or search for it.
- On the conversation screen, tap Send e-mail or Send SMS.
- A sending window will appear. Enter your message and send it.
Reservation preview
On the conversation screen, tap the Information icon in the top-right corner.
A preview will appear, showing the room, dates, and number of nights. Tap Open reservation to go to the reservation.
Filtering conversations
On the conversation list, tap the Filter icon in the top-right corner.
In the "Channel" section, select All, Airbnb, Booking.com, Email, or SMS, then tap Apply.
To find a guest or reservation, tap the Search icon.
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