How to report an invalid card for a Booking.com reservation?

If the credit card provided by the guest in a Booking.com reservation is invalid, you can report it to Booking.com directly in mobile-calendar. Booking.com will ask the guest to provide a valid card, and if the guest does not do so within the specified time, you can cancel the reservation free of charge.

When can an invalid card be reported?

• You can report an invalid card until the end of the guest's arrival day.

• You can report the card for a given reservation only once.

How to report an invalid card?

• In the calendar, click the Booking.com reservation.

• At the top of the reservation window, click the Booking.com icon.

• The Details - Booking.com window will open.

• If you want to check the guest's card details, go to the Credit card tab.

• Click Report invalid card.

• In the "Report an invalid credit card?" window, click Report card.

• After submitting the report, you will see a message that the invalid card has been reported to Booking.com.

What happens after reporting an invalid card?

• Booking.com will ask the guest to provide a new, valid card.

• The guest typically has 24 hours to update their card details.

• If the guest provides a valid card within the specified time, the reservation will remain active.

How to cancel a reservation due to an invalid card?

If the guest does not provide a valid card within the specified time:

• Open the Details - Booking.com window again for this reservation.

• Click Cancel reservation (card).

• In the "Cancel reservation free of charge?" window, click Cancel reservation.

• The reservation will be canceled free of charge, and the status Canceled (invalid card) will appear on the reservation.

Why don't I see the "Report invalid card" button?

The button is not available if:

• the deadline for reporting an invalid card has passed,

• the card has already been reported,

• a no-show has already been reported for the reservation,

• the reservation has been canceled due to an invalid card,

• If Booking.com rejects the report, you will see the rejection reason in a message in mobile-calendar.

Introduction

If a guest’s Booking.com card is invalid, report it in the app. Booking.com will ask the guest to provide a valid card, usually within 24 hours.

Instructions

• In the bottom menu, go to the More tab.

• Go to Reservations -> Reservation list.

• For a Booking.com reservation, tap Edit.

• In the top bar, tap the Booking.com icon.

• At the bottom of the "Details - Booking.com" window, tap Report an invalid card. You can report the card until the end of the arrival day. This does not apply to bookings paid through Payments by Booking.

• In the "Report an invalid credit card?" window, tap the Report card button.

• The invalid card will be reported to Booking.com.

Cancelling a reservation after reporting

• If the guest does not provide a valid card by the deadline, the Cancel reservation (card) button will appear in the same window.

• In the "Cancel the reservation free of charge?" window, tap the Cancel reservation button.

• The reservation will be cancelled without fees or commission. This operation cannot be undone.