# How to report an invalid card for a Booking.com reservation?

> Documentation of mobile-calendar (https://www.mobile-calendar.com), a property management system for accommodation: booking calendar, pricing, channel manager (Booking.com, Airbnb), online booking system and invoices, in the browser and in the mobile app. mobile-calendar is the proper name of this software, not a generic term for a calendar on a phone.

Channel Manager > Booking.com - Frequently Asked Questions > How to report an invalid card for a Booking.com reservation?
URL: https://docs.mobile-calendar.com/en/guides/integrations/booking-com-faq/booking-com-faq-how-to-report-an-invalid-card

**Web Application**

If the credit card provided by the guest in a Booking.com reservation is invalid, you can report it to Booking.com directly in mobile-calendar. Booking.com will ask the guest to provide a valid card, and if the guest does not do so within the specified time, you can cancel the reservation free of charge.

#### When can an invalid card be reported?

- You can report an invalid card **until the end of the guest's arrival day**.

> **When can an invalid card be reported?**
>
> The option is available for reservations where Booking.com requires a credit card from the guest. It does not apply to reservations where payment is handled by Booking.com.

- You can report the card for a given reservation only once.

#### How to report an invalid card?

- In the calendar, **click the Booking.com reservation**.

- At the top of the reservation window, click the **Booking.com icon**.

- The **Details - Booking.com** window will open.

![Reporting an invalid card in a Booking.com reservation](https://docs.mobile-calendar.com/media/55/555516ff-bb57-48ec-a69d-55f1694695b9-33507860.png)

- If you want to check the guest's card details, go to the **Credit card** tab.

- Click **Report invalid card**.

- In the "Report an invalid credit card?" window, click **Report card**.

- After submitting the report, you will see a message that the invalid card has been reported to Booking.com.

#### What happens after reporting an invalid card?

- Booking.com will ask the guest to provide a new, valid card.

- The guest typically has **24 hours** to update their card details.

- If the guest provides a valid card within the specified time, the reservation will remain active.

#### How to cancel a reservation due to an invalid card?

If the guest does not provide a valid card within the specified time:

- Open the **Details - Booking.com** window again for this reservation.

- Click **Cancel reservation (card)**.

- In the "Cancel reservation free of charge?" window, click **Cancel reservation**.

- The reservation will be canceled free of charge, and the status **Canceled (invalid card)** will appear on the reservation.

> **Irreversible operation**
>
> Canceling a reservation due to an invalid card cannot be undone. Before confirming, make sure the guest has not provided a new card.

#### Why don't I see the "Report invalid card" button?

The button is not available if:

- the deadline for reporting an invalid card has passed,

- the card has already been reported,

- a no-show has already been reported for the reservation,

- the reservation has been canceled due to an invalid card,

- If Booking.com rejects the report, you will see the rejection reason in a message in mobile-calendar.

---

**Mobile Application**

## Introduction

If a guest’s Booking.com card is invalid, report it in the app. Booking.com will ask the guest to provide a valid card, usually within 24 hours.

## Instructions

- In the bottom menu, go to the **More** tab.

- Go to **Reservations** -> **Reservation list**.

- For a Booking.com reservation, tap **Edit**.

- In the top bar, tap the **Booking.com** icon.

- At the bottom of the "Details - Booking.com" window, tap **Report an invalid card**. You can report the card until the end of the arrival day. This does not apply to bookings paid through Payments by Booking.

- In the "Report an invalid credit card?" window, tap the **Report card** button.

- The invalid card will be reported to Booking.com.

#### Cancelling a reservation after reporting

- If the guest does not provide a valid card by the deadline, the **Cancel reservation (card)** button will appear in the same window.

- In the "Cancel the reservation free of charge?" window, tap the **Cancel reservation** button.

- The reservation will be cancelled without fees or commission. This operation cannot be undone.