How to report a guest no-show in a Booking.com reservation?

If a guest from a Booking.com reservation did not show up at your property, you can report their no-show directly in mobile-calendar. The information will be sent to Booking.com and, depending on the report, the reservation will be cancelled or modified accordingly.

When can a no-show be reported?

• You can report a no-show from 00:00 on the day following the arrival date.

• The report is available until 00:00 on the second day after the departure date.

• If the report is not yet available, in the Details - Booking.com window you will see the message No-show reporting available from along with the exact date and time.

How do I report a no-show?

• In the calendar, click the Booking.com reservation to open the reservation window.

• At the top of the window, click the Booking.com icon.

• In the Details - Booking.com window, click Mark as no-show.

• Select the checkbox I waive the no-show fees.

• Click Report no-show.

• After submitting the report, you will see a message confirming that the no-show has been reported to Booking.com, and the reservation will display the status No-show reported.

Reservation including multiple rooms

If the reservation includes more than one room:

• In the Rooms included in the no-show section, select the rooms to which the no-show applies. By default, all rooms are selected.

• If you select all rooms, you will report a no-show for the entire reservation. The reservation will be cancelled on Booking.com.

• If you select only some of the rooms, you will report a partial no-show. Booking.com will modify the reservation, leaving the rooms that are not affected by the no-show.

Why don't I see the "Mark as no-show" button?

The button is not available if:

• the no-show reporting window has not started yet - in this case, you will see the message No-show reporting available from,

• the deadline for reporting a no-show has passed,

• the no-show has already been reported,

• the reservation was previously cancelled due to an invalid card,

• the reservation does not belong to the active Booking.com connection.

Introduction

If a guest from Booking.com didn’t arrive, you can report a no-show in the app. You can report it from 00:00 on the day after arrival, up to 2 days after arrival.

Instructions

• In the bottom menu, go to the More tab.

• Go to Reservations -> Reservation list.

• For a Booking.com reservation, tap Edit.

• In the top bar, tap the Booking.com icon.

• At the bottom of the "Details - Booking.com" window, tap Mark as no-show.

• The "Report guest no-show" window will appear.

  • If the reservation has multiple rooms, select Rooms affected by the no-show. A partial no-show will modify the reservation, and the other rooms will remain.

  • You can select I waive the no-show fees (waived fees). The guest will not be charged a fee.

• Tap the Report no-show button.

• The no-show will be reported to Booking.com.