# How to report a guest no-show in a Booking.com reservation?

> Documentation of mobile-calendar (https://www.mobile-calendar.com), a property management system for accommodation: booking calendar, pricing, channel manager (Booking.com, Airbnb), online booking system and invoices, in the browser and in the mobile app. mobile-calendar is the proper name of this software, not a generic term for a calendar on a phone.

Channel Manager > Booking.com - Frequently Asked Questions > How to report a guest no-show in a Booking.com reservation?
URL: https://docs.mobile-calendar.com/en/guides/integrations/booking-com-faq/booking-com-faq-how-to-report-a-guest-no-show

**Web Application**

If a guest from a Booking.com reservation did not show up at your property, you can report their no-show directly in mobile-calendar. The information will be sent to Booking.com and, depending on the report, the reservation will be cancelled or modified accordingly.

#### When can a no-show be reported?

- You can report a no-show from **00:00 on the day following the arrival date**.

- The report is available until **00:00 on the second day after the departure date**.

- If the report is not yet available, in the **Details - Booking.com** window you will see the message **No-show reporting available from** along with the exact date and time.

#### How do I report a no-show?

- In the calendar, **click the Booking.com reservation** to open the reservation window.

- At the top of the window, click the **Booking.com icon**.

- In the **Details - Booking.com** window, click **Mark as no-show**.

![Reporting a no-show for a guest in a Booking.com reservation](https://docs.mobile-calendar.com/media/4f/4f661781-ff47-4b0d-98d3-308279a116a5-8b87a872.png)

- Select the checkbox **I waive the no-show fees**.

- Click **Report no-show**.

- After submitting the report, you will see a message confirming that the no-show has been reported to Booking.com, and the reservation will display the status **No-show reported**.

> **Irreversible operation**
>
> A no-show report cannot be undone. If the no-show applies to the entire reservation, it will be cancelled on Booking.com and it will not be possible to modify it later.

#### Reservation including multiple rooms

If the reservation includes more than one room:

- In the **Rooms included in the no-show** section, select the rooms to which the no-show applies. By default, all rooms are selected.

- If you select all rooms, you will report a no-show for the entire reservation. The reservation will be cancelled on Booking.com.

- If you select only some of the rooms, you will report a partial no-show. Booking.com will modify the reservation, leaving the rooms that are not affected by the no-show.

#### Why don't I see the "Mark as no-show" button?

The button is not available if:

- the no-show reporting window has not started yet - in this case, you will see the message **No-show reporting available from**,

- the deadline for reporting a no-show has passed,

- the no-show has already been reported,

- the reservation was previously cancelled due to an invalid card,

- the reservation does not belong to the active Booking.com connection.

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**Mobile Application**

## Introduction

If a guest from Booking.com didn’t arrive, you can report a no-show in the app. You can report it from 00:00 on the day after arrival, up to 2 days after arrival.

## Instructions

- In the bottom menu, go to the **More** tab.

- Go to **Reservations** -> **Reservation list**.

- For a Booking.com reservation, tap **Edit**.

- In the top bar, tap the **Booking.com** icon.

- At the bottom of the "Details - Booking.com" window, tap **Mark as no-show**.

- The "Report guest no-show" window will appear.

  - If the reservation has multiple rooms, select **Rooms affected by the no-show**. A partial no-show will modify the reservation, and the other rooms will remain.

  - You can select **I waive the no-show fees (waived fees)**. The guest will not be charged a fee.

- Tap the **Report no-show** button.

- The no-show will be reported to Booking.com.

> **Irreversible operation**
>
> A full no-show cancels the reservation on Booking.com, and the reservation can no longer be modified. The guest will receive an email about the cancellation.